Have you make sure that the document file contains only the page that we asked? For example notary deed you only have to submit approximately 3 pages that shows:

  • The front page
  • The ownership structure
  • The shares structure.

If you are scanning a document, use the minimum quality scanning which is 150 dpi.

If you already have a scanned copy document, you will have to break the pdf and combine it again the pages that we asked you to upload. If you don't have an Adobe Acrobat software, there are numerous free and online pdf split and merge software. If the file is still to big, you might have to compress or resize the pdf file, a numerous free and online program available to do it.

You can contact us directly by phone, our details are available on "Contact Us" page, or you can use "Contact Us" form. To ensure a faster response, please use "I want to use Cirroc" as the subject of your message

Do following steps:

  1. Click "Forgot password" on the login page
  2. Fill out the email address that is registeres along with your account
  3. Fill out the captcha so we'll know you are not a robot.
  4. Click verify.
  5. An email will be sent to you.